RETURN & EXCHANGE POLICY

We aim to provide our customers with complete peace of mind. If you are unsatisfied with your purchase, you may return it for free within 30 days or utilize our lifetime exchange program.

Note: Three complimentary returns are allowed per customer, per year.ย 

  • Return:
    Eligible items can be returned within 30 days of delivery for a refund to the original payment method.ย 
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  • Condition:
    Returned or exchanged item(s) must be in their original condition, including packaging with all original documentation.

Return Eligibility:

  • Eligible items :
    • All fine jewelry, that is not included in the exclusions list below.
    • Items with all original documents and tags.
  • Non-eligible items :
    • Orders outside of our 30-day return policy
    • Modified or resized items (For assistance determining the proper ring size as well as bracelet size, please use our online ring sizer tool. And Bracelet size tool)
    • Misused items (pieces that are damaged due to improper handling, exposure to harsh chemicals, or neglecting maintenance, leading to deterioration or breakage)
    • Any damaged items
    • Items altered by a third party
    • Custom-designed items
    • Items that have been previously exchanged

Return process:

  • Pack Your Jewelry Securely

    Please ensure that you pack your item(s) in either the original product box or a sturdy alternative. Include a note inside the package with your name and order number. Specifically, mention whether you require an exchange, return for refund, or product re-sizing/repair.
    All returns must have an RMA number. This number must be clearly written on the outside of the shipping box. Items sent without an RMA number, packages shipped beyond the 30-day return period or packages that are improperly packaged or uninsured will not be accepted.
     
  • Returning in: 
    • USA and Canada
      • Submit your return request from your orders page.
      • We will send you a Return Merchandise Authorization and a pre-paid return label.
      • Ship back the package. We offer free return shipping in the US and are unable to schedule a FedEx pickup.
      • Your refund will be processed within 10 business days of receipt. 
 
    • India
      • Submit your return request from your orders page.
      • We will send you a Return Merchandise Authorization and a pre-paid return label.
      • Ship back the package. We offer free return shipping in India and are unable to schedule a FedEx pickup.
      • Your refund will be processed within 10 business days of receipt. 

Return Status:

You can track the status of your returned item on our Order page after login.
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Refunds:

Upon receiving your returned order, our Quality Assurance team will thoroughly inspect the item(s) to confirm they are in an unworn condition and ensure that all associated certificates are included in the return package. Please note that returns missing the necessary certificates will not be accepted.
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Lifetime Exchange Program:

To process an exchange, please ensure that you include the original Certificate of Authenticity. Exchanges will not be accepted without the Certificate of Authenticity.
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Any diamond jewelry may be exchanged for up to 80% of the original price if it passes our inspection process.ย 
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Exchange Eligibility:

  • Eligible items :
    • All fine jewelry, that is not included in the exclusions list below.
    • Items with all original documents.
  • Non-eligible items :
    • Orders outside of our 30-day return policy
    • Modified or resized items (For assistance determining the proper ring size as well as bracelet size, please use our online ring sizer tool. And Bracelet size tool)
    • Misused items (pieces that are damaged due to improper handling, exposure to harsh chemicals, or neglecting maintenance, leading to deterioration or breakage)
    • Any damaged items
    • Items altered by a third party
    • Custom-designed items
    • Items that have been previously exchanged
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